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Story of a Memory Card. - Chronicles of a Hereditary Geek [entries|archive|friends|userinfo]
Darth Paradox

[ website | Pyrlogos - a fantasy webcomic ]
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Story of a Memory Card. [Aug. 11th, 2002|11:05 pm]
Darth Paradox
[mood |annoyedannoyed]
[music |Big Country - In A Big Country]

So the week before Otakon, I ordered a 64 MB SmartMedia card to replace the 8 MB one that came with it. Knowing it would arrive at my house after I left, I decided to have it shipped to my hotel. Checking with the hotel to make sure this was okay, I went along my merry way, expecting to get the card Friday or Saturday.

I checked about ten times over the course of the convention, each time giving someone at the desk my name and asking if a package for me had arrived. Each time, they said no. I checked once more as I was checking out, to no avail.

When I check the order status trying to figure out what happened, I find:

July 26, 2002 3:24:00 PM BALTIMORE-HARBOR, MD,US DELIVERY
This was the day after I arrived at the hotel.

July 29, 2002 7:20:03 PM BALTIMORE-HARBOR, MD,US COMPANY OR PERSON UNKNOWN, NOT DELIVERED;PACKAGE RETURNED TO SENDER
This was the day after I left.

The hotel had the package nearly the entire time I was there, and most of the times I asked, and failed to give it to me.

Anyway, I checked this when I got back from Otakon, the evening of the 29th. I got onto buy.com's support site and tried to get them to send it to me at my home address instead. They tell me I have to wait 13 days from the time of the order before I can report a package missing.

I should note here that buy.com offers no way to get ahold of an actual human in this process. E-mail just doesn't cut it for me - there's no guarantee that it's not being entirely processed by a machine. They don't even have a fucking phone number. At all.

The big problem here is that 13 days from the time of order, I was scheduled to be in Yellowstone Park - about as far as I've ever been away from civilization without being over the Atlantic Ocean. Needless to say, I wouldn't be getting a net connection until I got back.

Now, it has been three weeks since the order, and I've finally submitted a "claim" to them, explaining the situation.

They tell me to wait 7-14 days for a response.

...I'll be lucky to have the card delivered before I take off for college.
linkReply

Comments:
[User Picture]From: staedtler
2002-08-11 08:41 pm (UTC)
Welcome to Planet Josh-Wants-UPS-To-Dry-Up-And-Die.
(Reply) (Thread)
From: tcdohl
2002-08-11 08:47 pm (UTC)
I guess the Tremont deserves some of the blame, as well. Though that's understated.

I hope you got this card for cheap, for all the trouble you're going through...
(Reply) (Thread)
[User Picture]From: darthparadox
2002-08-11 09:06 pm (UTC)
$27, free shipping. Pretty good.

Now all I need is to start getting mail service again (it was stopped for vacation) so that I can get the USB cable you sent and upload my quite-full camera.
(Reply) (Parent) (Thread)
[User Picture]From: staedtler
2002-08-11 09:05 pm (UTC)
And DUDE, that song rules
(Reply) (Thread)
From: dacut
2002-08-12 05:41 am (UTC)
Well, it's not the correct phone number (it's for international shipping issues), but it might be a start:

+1 (303) 876-4014
(Reply) (Thread)
[User Picture]From: darthparadox
2002-08-12 12:35 pm (UTC)
Thanks - but I'm gonna wait a few days for them to respond via normal means.
(Reply) (Parent) (Thread)